Private Class Package Policy
Last Update: Sep 22, 2024
Private Class Packages（私教课课包）：
Wenyoga Aerial Class
Wenyoga Non-Aerial Class
Wenwen Aerial Class
Wenwen Non-Aerial Class
Wenyoga Aerial Class
Wenyoga Non-Aerial Class
Wenwen Aerial Class
Wenwen Non-Aerial Class
Applicable Class（适用课程）：
- Please refer to the package description on our website for details.
详情见官网课包描述。
Usage Rule（使用规则）：
- Packages can be used to book classes starting from your selected start date.
课包从您选择的日期起生效，并可用于预约课程。
- Packages are for personal use only and cannot be shared.
课包仅限本人使用，不可多人共用。
- Only one class can be booked per time slot, and you cannot book for others in the same time slot.
预约课程时，每个时间段只能预约一节课，不可同时为他人预定同时间段课程。
Cancellation and Rescheduling（取消和改期）：
- Cancel or reschedule for free up to 24 hours before class. Session back in 1 day.
开课前24小时可免费取消或改期。课时将在1天内退回账户。
- Within 24 hours, a cancellation fee applies. Within 3 hours, the full fee applies. No rescheduling. After paying the cancel fee, session will be back in 1 day.
24小时内取消需支付取消费，3小时内取消需支付全款。均不可改期。支付取消费用后，课时将在1天内退回账户。
- Failure to attend or being late up to 15 mins for non-force majeure reasons incurs the full fee. Package users forfeit the session.
因非不可抗力原因未能出席或迟到超过15分钟以上，将收取全额费用。课包会员不退还课时。
Multiple Attendees（多位参与者）:
- When one partner books, if Wenyoga has the other partner's account, the partner will receive a booking email within 1 day, and the session will be deducted from their package. If they have no available package, they will receive a time-limited payment request. After payment, the booking email will be sent.
同伴中任意一人预约后，若Wenyoga有另外同伴的账号，他们将在1天内收到预约邮件，同时课时将从他们的课包中扣除。如果同伴没有可用的课包，将收到限时付款请求。付款完成后会发送预约确认邮件。
- When we don’t have the partner’s account or the partner doesn’t complete the payment (a payment request is sent when they have no available package), the booking will be automatically canceled after 12 hours. If the system successfully cancels your session more than 24 hours before the class, your session will be credited back within 1 day. Otherwise, you will receive a cancellation fee request, which will be determined by how soon the class is scheduled to start. After paying the cancel fee, session will be back in 1 day.
如果我们没有同伴的账户信息，或者同伴未完成付款（当他们没有可用课包时会发送付款请求），预约将在12小时后自动取消。如果系统在课程开始前24小时以上成功取消您的课程，您的课时将在1天内返还。否则，您将收到一笔取消费用的请求，费用金额将根据距离课程开始的时间长短而定。支付取消费用后，课时将在1天内退回账户。
- If booked within 24 hours of the class without a partner, the system may not process the cancellation in time. If not and you attend, charges will be based on attendance, and the difference must be paid (e.g., if 2 attend a 1v3 class, it will proceed at the 1v2 rate).
如在开课前24小时内预约且无同伴加入，系统可能无法及时取消。如果到场，将按实际到场人数收费，需补齐差价。（例如，1v3课程如果只有2人到场，课程将按1v2收取差价）
Make-up classes（补课）：
- There will be no make-up classes for late arrivals, early departures, or missed classes due to personal reasons. If a class is missed due to force majeure (such as bad weather, power outages, etc.), it can be postponed or made up. You are allowed one make-up opportunity for every 10 classes. Please contact your teacher directly to confirm the make-up time.
补课：迟到、早退、因个人原因错过的课程不补课。因不可抗力（如恶劣天气、停电等）错过课程，可顺延或补课。每10节课有一次补课机会。请直接联系您的授课老师确认补课时间。
Expiration（课包过期）：
- Classes must be used within the package validity period. After expiration, any unused sessions will automatically expire and cannot be refunded or made up.
课包仅可预约有效期内的课程，逾期未使用的课时将自动归零，无法补课或返还。
Freeze（冻结课包）：
- For personal reasons (e.g., travel, pregnancy), email wenyogastudio@gmail.com with the details attached to request a freeze. Each freeze costs $10 and lasts up to 30 days. After payment, the package will be unfrozen and usable again.
因个人原因（如旅行、怀孕等），请发送相关资料附有原因的邮件至wenyogastudio@gmail.com申请冻结。每次冻结费用为$10，期限最长为30天。支付冻结费后，可继续使用。
Transfer（转让）：
- If you need to transfer your package due to force majeure (e.g., health issues, returning home, epidemic), Wenyoga will arrange the transfer with a 20% handling fee.
如因不可抗因素（如健康、回国等）需转让课包，经Wenyoga确认后可安排，需缴纳课包费用20%的手续费。