Private Class Booking Policy
Last Update: Sep 22, 2024
Booking（预约）：
- Book all classes in advance via the Wenyoga website or app.
所有课程必须通过官网或App提前预约。
- Classes can be booked up to 15 days ahead, no later than 30 minutes before class.
课程可提前15天预约，最晚需在开课前30分钟完成。
Cancellation and Rescheduling（取消和改期）：
- Cancel or reschedule for free up to 24 hours before class.
开课前24小时可免费取消或改期。
- One-class paying members will receive an equivalent, non-expiring coupon via email within 3 days, which can be used for classes, packages, or products (but not for e-gift cards).
单次付费会员取消课程后, 将在3天内收到等值的无限期优惠券（不适用于电子礼品卡），可用于课包、会员或商品。
- Package members get the session back in 1 day.
课包会员的课时将在1天内退回账户。
- Within 24 hours, a cancellation fee applies. Within 3 hours, the full fee applies. No rescheduling.
24小时内取消需支付取消费，3小时内取消需支付全款。均不可再改期。
- After paying cancel fee, one-class paying members will receive an equivalent, non-expiring coupon via email within 3 days, which can be used for classes, packages, or products (but not for e-gift cards).
完成取消费用后，单次付费会员取消课程后, 将在3天内收到等值的无限期优惠券（不适用于电子礼品卡），可用于课包、会员或商品。
- After paying cancel fee, Package members get the session back in 1 day.
完成取消费用后，课包会员的课时将在1天内退回账户。
- For bookings paid with a Gift card or coupon, a cancel fee request will be sent later. Please complete payment within 1 day, or the account will be blocked.
使用Gift card或优惠券支付的会员，取消后会收到取消费账单，请在1天内支付，否则账户将被限制使用。
Please understand: If you request to cancel within 24 hours of the class, your booking has already been registered in the system, and Wenyoga has reserved your spot.
请您谅解：课程开始前24小时内无法取消，因为您的预约已在系统中登记，Wenyoga老师已为您预留了位置。
Multiple Attendees（多位参与者）:
- When we don’t have the partner’s account or the partner doesn’t complete the payment (a payment request is sent when they have no available package), the booking will be automatically canceled after 12 hours.
如果我们没有您的同伴的账户信息，或者同伴未完成付款（当他们没有可用课包时系统会发送付款请求），预约将在12小时后自动取消。
- If booked within 24 hours of the class without a partner, the system may not process the cancellation in time. If not and you attend, charges will be based on attendance, and the difference must be paid (e.g., if 2 attend a 1v3 class, it will proceed at the 1v2 rate).
如在开课前24小时内预约且无同伴加入，系统可能无法及时取消。若未取消，如果到场，将按实际到场人数收费，需补齐差价。（例如，1v2课程如果只有1人到场，课程将按1v1收取差价）
Arrival Time（到达时间）：
- Arrive 5 mins early for check-in and setup.
请至少提前5分钟到达教室，进行签到、更衣和准备。
- Arrivals up to 15 mins late will not be allowed to join the class.
迟到超过15分钟将无法参加课程。
- Failure to attend or being late for non-force majeure reasons incurs the full fee. No refunds for one-class payments; package users forfeit the session.
因非不可抗力原因未能出席或迟到，将收取全额费用。单次付费用户不予退款；课包用户不退还课时。
Attire and Requirements（着装和要求）：
- Wear comfortable, waist-covering athletic clothing without buttons, zippers, or metal accessories.
穿着盖住腰部的舒适运动服，无扣子、拉链或金属配饰。
- For safety, remove all jewelry, watches, hairpins, and sharp items.
为安全起见，请勿佩戴珠宝、手表、发夹和尖锐物品。
- Recommend bringing your own mat and towel. Wenyoga natural rubber mats are available for rent at $5 per class.
建议自带瑜伽垫和擦汗巾，Wenyoga提供每次$5租用天然橡胶垫。
- Stay focused, ensure your phone is on silent, and store it outside or in lockers.
保持专注，手机请静音并放在教室外或储物柜中。
- Bring drinking water for yourself.
携带足够的饮用水。
Health and Safety（健康与安全）：
- Participants with health issues or injuries should consult their doctor before attending classes.
有健康问题或受伤者应在参加课程前咨询医生。
- Pregnant individuals or those with specific health concerns should inform the teacher before class.
怀孕或有特殊健康问题者应在课程前告知导师。
- Select the class type and level that fits your health and experience. If unsure, consult our teacher for guidance.
请根据健康状况和经验选择合适的课程。
- For booking a prenatal yoga class members：
预约产前瑜伽课程的会员请注意：
- Must be at least 12 weeks pregnant with normal medical exam results to participate.
必须孕周12周以上，且产检数据正常，方可参加课程。
- Before class, inform the teacher of any discomfort such as difficulty breathing, shoulder or back tension, lower back pain, pelvic pain, leg swelling, or any other discomfort.
每次课程开始前，如果您有任何身体不适，如呼吸不畅，肩背紧张，腰背酸痛，耻骨、骶骨、坐骨或尾骨周围的疼痛，下肢水肿等，或其他任何身体不适，请一定告知导师。
- During class, if you experience increased heart rate, lower abdominal pain, dizziness, shortness of breath, uncontrolled fluid discharge, or any other unusual symptoms, please inform the teacher immediately.
课程中，如您出现心跳加快、下腹酸痛、头晕眼花、呼吸不畅或有不受控制的液体流出体外，以及其他不同寻常的情况，请一定要及时告知课程导师。
- Inform the teacher of any exercise precautions advised by your doctor.
医生提醒的任何运动注意事项，请告知导师。
- Please inform the teacher of any other special health concerns before the class begins.
其他一切特殊健康问题，请在课程开始前告知导师。
- For booking a postpartum yoga class members：
预约产后瑜伽课程的会员请注意：
- For participation in postpartum classes, individuals must wait until 42 days after a vaginal birth or until the cesarean incision has fully healed.
顺产42天后或剖腹产刀口恢复后，可以参加产后课程练习。
- For the first attendance, please arrive 10 minutes early for an assessment of abdominal muscle separation, intra-abdominal pressure, and other factors.
第一次参加课程时，请提前10分钟到达，以便评估腹直肌分离、腹压状态及其他。
- Inform the teacher of any exercise precautions advised by your doctor.
医生提醒的任何运动注意事项，请告知导师。
- Please inform the teacher of any other special health concerns before the class begins.
其他一切特殊健康问题，请在课程开始前告知导师。